Queen's Hospital

Queen's Hospital 2024-03-26 Person 5 5 0

Great service and care from lovely hard working people. Top respect to you all.

Had to ask to make sure that they knew to alert me as I am deaf. Would be nice do there was communication to all staff of my presence.

Queen's Hospital 2024-03-26 Person 1 5 0

I was left in A&E for 58 hours with a spinal injury, I was left on a recliner chair, we was offed 3 drinks all day and a sandwich even though I was admitted, the nurses were rude if you asked a question, there was no compassion what so ever for peoples needs The A&E department was no better than being in a third world country hospital it was a disgrace

A matron should be bought back into hospitals, if the hospital has no beds available shut the a&e and divert people to hospitals that can be more helpful retrain your nursing staff on manors and compassion

Queen's Hospital 2024-03-26 Person 5 5 0

I was satisfied.

To explain if we have to wait longer if they do not have time at that moment.

Queen's Hospital 2024-03-26 Person 4 5 0

Overall experience was good, some nurses lacked empathy or wanted to leave their work so the one joining in later do that for no reason Food was good Cleanliness was good Tanya in emergency was proactive Samita in recovery

Short of staff: nurses and HCA want to help but they are under pressure due to short of staff. This should be improved

Queen's Hospital 2024-03-26 Person 1 5 0

After presenting myself to A&E at queens hospital I faced a lengthy 24 hour wait. I arrived in absolute agony and after my family member who attended with me asking 4 times and us waiting 4 hours I was finally given some pain medication which didn’t help at all. The staff were extremely rude, often forgot about patients and our needs. After finally seeing a doctor I was wrongly diagnosed and told there was no infection present however once I stood my ground and asked to see a surgical team had further tests an infection was found and I was given antibiotics. I am utterly disappointed in the NHS the level of care, respect and not to mention the unacceptable wait times of 12/24 hours!

Reduce waiting times, ensure patients are as comfortable as they can be in terms of pain. Proceed with the correct care and investigation

Queen's Hospital 2024-03-26 Person 1 5 0

Left in corridor for two days, unattended, no one checked on my husband, left him to it. He's 90 years of age, disgraceful.

There was no care of any sort

Queen's Hospital 2024-03-26 Person 4 5 0

Everyone from ambulance service to staff at hospital were all great no issues

We waited 14 hours from 1st consultation till we were discharged which I feel is unacceptable for a patient who is 86

Queen's Hospital 2024-03-26 Person 1 5 0

I waited in a corridor for 12 hours without food and had to keep asking for a drink. The whole experience was appalling. I felt more ill when I left than when I went in.

Everything

Queen's Hospital 2024-03-26 Person 1 5 0

No information on waiting time not kept updated on what was going on. While having a canula put in 3 other nurses came in and started to argue while one was taking my blood

Everything

Queen's Hospital 2024-03-26 Person 4 5 0

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